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Our Cancellation Policy
For individual reservations of 1-9 passengers:
Cancellations are allowed until 8:00 AM the day before the scheduled trip with no penalty.
For reservations of 10 or more passengers:
Cancellations must be made at least seven (7) days in advance.
We reserve the right to cancel a public sail if a minimum number of reservations are not received.
Customers will receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances.
All marine activities are subject to water conditions. Please call a day prior for an update on cancellations or changes of destination due to water conditions as per the captain’s discretion. These decisions can be announced at check-in.
“NO SHOW” Policy:
If you don’t arrive on time, the ticket is NOT REFUNDABLE and NOT REUSABLE.
If we cancel a tour due to weather or sea conditions, you will not be charged. You will have the option to reschedule for the next available space. Our captains will make the final decision regarding weather conditions. Please note that a few passing rain showers are normal in the tropics, and rain is more likely in the center of the island and to the west. We constantly monitor weather reports, especially the conditions on the east coast. Fajardo’s weather can differ greatly from the weather in San Juan or wherever you are located. Please don’t make the mistake of deciding not to come if it’s raining where you are, as you will be charged if the trip goes out. If you have any questions about the weather conditions, please call us to be sure.
Passengers who are inebriated, hungover, or who are not in a condition to board the boat will be denied boarding by the captain.
Passengers that don’t meet the proper requirements will not be allowed to participate and the money will be non-refundable.
Due to the unique nature and small size of our groups, we are forced to remain firm about our cancellation policy. On the day of the excursion, we will be there, on-site, waiting and ready to serve you. Regardless of the cancellation reason, our time and fixed costs are already invested, and we may have turned down other customers by holding your space.
Thank you for your understanding.