Frequently Asked Questions

  • Chevron down What is your location?

  • Where is Villa Marina Yacht Harbor located?
    Villa Marina Yacht Harbor is located at Sardinera beach in the municipality of Fajardo, on Puerto Rico’s northeastern coast. Our “Getaway” or “On the Way” Catamaran is waiting for you at Dock M-21. The trip by car from metro San Juan can take from 45 minutes to an hour depending on traffic conditions.

  • Chevron down Who can snorkel?
  • Anyone who is confident in the water, has basic swimming skills, knows how to float and does not fear the water can snorkel. We provide floating belts that provide assistance if you are not a great swimmer. Our crew can provide the basic instructions of snorkeling if you are a first-timer. Our vessels are equipped with a custom swim ladder (catamaran) on the front of the vessel or a swim platform (motor vessel) for easy access in and out of the water. Our first beach stop usually is great for practicing snorkeling because the water is at standing depth and you can explore a small section of the reef without leaving the comfort of standing depth. If you don’t feel confident venturing away from the boat, there will be a line provided at the stairs or swim platform to hold on and view the natural aquarium without leaving the safety of the boat, or you can stay aboard with the captain where you can see and feed the fish without having to get wet.

  • Chevron down Where do the tours go?
  • On the sailing catamaran, Get Away, we visit uninhabited islands and cays and embark upon a relaxing sail through the protected waters of the Fajardo sound on the eastern coast of Puerto Rico. If we’re lucky, we will sight sea turtles and dolphins which frolic alongside as they escort us to the uninhabited islands of Icacos, Cayo Lobos, or Palominitos with their pristine beaches and calm, clear waters.

    Motor vessel, On the Way: After cruising for a little over an hour, we arrive at one of Culebra’s beautiful coral reefs for our snorkeling session. Depending on sea conditions, your captain may choose any one of the following stunning snorkeling coral reefs: Luis Peña, Carlos Rosario, Melones or Punta Soldado. Then, (weather permitting) we head up Culebra’s west coast to the world-famous Flamenco beach. Occasionally, due to sea conditions and for your safety, your captain may choose an alternative beach landing on Culebrita Cay at Playa Tortuga or another beautiful beach that’s best to enjoy the rest of the afternoon.

  • Chevron down What should I bring along?
  • The most important thing to bring is a great attitude and a fun spirit. We also highly recommend bringing beach towels, sunglasses, a camera to capture the fun, and any snacks you may want onboard. We recommend that you wear a bathing suit under light clothing and bring dry clothes for the ride home. We also provide all snorkeling equipment, including mask, snorkel, fins and flotation devices. All gear is cleaned and sterilized before every trip.

    We would like to remind our guests that these environmentally-sensitive areas, while protected, are still exposed to many threats. In an effort to conserve and protect them, we encourage you to use long sleeve performance shirts or rash guards, as well as ball caps or hats for sun protection rather than sunblock. Read why here.

  • Chevron down What are the medical requirements?
  • You should know how to swim and must inform us if you have any allergies, back or heart problems, and if anybody in the group is pregnant upon making the reservation. We have first aid equipment onboard and all our crew members are trained in first aid and CPR. But if evacuation is necessary, it can take 45-60 minutes to get a rescue boat back to the mainland.

    Our motor vessel trips travel at higher speeds in open waters and are not appropriate for pregnant women, those with recent surgeries, back injuries and children under six years of age.

  • Chevron down Are there age restrictions for passengers onboard?
  • No, there is no age limit for the Icacos Getaway Excursion. It’s fun for the whole family! However, keep in mind that children need to be supervised by a parent or guardian at ALL times. Also, because we are a smaller vessel, our boat requires seniors to be mobile and in good physical condition to navigate onboard. Don’t forget to inform us if you have any back or heart problems upon making the reservation.

    Please also note: Our motor vessel trips travel at higher speeds in open water and are not appropriate for pregnant women, those with recent surgeries, back injuries and children under six years of age.

  • Chevron down What method of payment do you accept?

    All credit cards, cash, and Diners Club are accepted.

    We want your excursion to be unique to you and we also know that price is important!

    You can book and pre-pay your excursion online at any time, or call and reserve directly through our office to receive our CASH discount when you settle your total balance upon arrival at check-in on the day of your reserved excursion.

    Note: Valid credit card info is required to make reservations.

    There is a $3 p/p (CASH ONLY) fee for DRNA Natural Reserve Park Access to be paid upon check-in. All fees are subject to an 11.50% State Tax.

    A gratuity for the captain and crew is always a nice gesture for a job well done!

  • Chevron down What are your office hours?
  • 7 a.m. to 9 p.m.

  • Chevron down What are your cancellation and no-show policies?
    • 14 days prior to date of trip there will be no penalty
    • 13 days or less to date of trip: 50% fee

    No-show or late arrival for the time adventure is scheduled to begin:

    The boat will leave without you and there will be a 100% charge for the amount reserved at the full adult price. The fee is NOT refundable and NOT reusable, unless (and only if) we have space available to reschedule on a future date. Reschedule must be made on the day of the original trip, based on availability, and a rescheduling fee of 50% of the prior reservation will be applied.

    We reserve the right to cancel a public sail if a minimum number of reservations are not received. Customers will be given a full refund in case of operator cancellation due to weather or other unforeseen circumstances.

    All marine activities are subject to water conditions. Please call a day prior for an update on cancellations or change of destination due to water conditions as per the captain’s discretion. These decisions can be announced at check-in.

  • Chevron down What about cancellation due to weather or sea conditions?
  • If we cancel a tour due to weather or sea conditions, you will not be charged. You will have the option to reschedule for the next available space. Our captains will make the final decision as to weather conditions. Remember, a few passing rain showers are normal in the tropics and rain is more likely in the center of the island and to the west. We monitor weather reports constantly, and especially the conditions on the east coast. Fajardo weather can differ greatly from the weather in San Juan or wherever you are located.

    Please don’t make the mistake of deciding not to come if it’s raining where you are, as you will be charged if the trip goes out. If you have any questions about the weather conditions, please call us to be sure.

  • Chevron down What about my safety?
  • Safety First!

    Or vessels operate with a U.S. Coast Guard licensed captain and crew that are trained in CPR and first aid. The boats are outfitted and certified annually by U.S. Coast Guard inspectors for the safety of our guests. We have the latest safety equipment including U.S. Coast Guard Type 1 emergency life vests for all passengers, lifebuoys, first aid kits, fire extinguishers, flares, VHF radio, and EPIRB. You will also find a small but private marine head (toilet) onboard, ample seating from shaded to open deck space and plenty of dry storage area for your bags, towels and personal items.

  • Chevron down Is transportation available?
  • Transportation is available to and from all major hotels and guesthouses in the San Juan metropolitan area and North Eastern towns of Puerto Rico, including Rio Grande, Luquillo, and Fajardo. If needed, please request transportation upon booking your boat adventure reservation. Confirmed guests will receive an estimated pick up time. More precise pick up times are announced by telephone the evening before your tour.

    Note: We are not able to provide transportation for bookings made within 16 hours of start time.

    • For the Beach & Snorkeling Tour and Culebra Island Tour, we offer a shuttle service for $30 P/P + tax (requires a minimum of 6 passengers)
    • For Private Charters, 3 in 1 Getaway and Sunset Getaway, we can provide private transportation for:
      • 1-6 passengers = $160 + tax
      • 1-13 passengers = $175 + tax
      • 1-23 passengers = $275 + tax
      • 1-26 passengers = $325 + tax

    All prices are roundtrip.

    If self-transporting, please arrive one hour prior to start time.

    **Check-in procedure will close 15 min prior to scheduled departure, once check-in procedure is closed, all passengers who have not arrived will be placed as no-shows.**

    Do not be late, as all scheduled adventures will depart on time.

  • Chevron down What are the boat departure times?
    • Culebra Island Tour: 9 a.m. sharp – 3:30 p.m.
    • Beach & Snorkel Tour: 10 a.m. sharp – 3 p.m.
    • 3 in 1 Getaway Tour: Fall & winter, 4 p.m. sharp – 7 p.m. / spring & summer, 4:30 p.m. sharp – 7:30 p.m.
    • Sunset Getaway Tour: Fall & winter 5 p.m. sharp – 7 p.m. / spring & summer 5:30 p.m. sharp – 7:30 p.m.
  • Chevron down What is the departure location?
  • Motor vessel On The Way: Dock M-20, Villa Marina Yacht Harbor, Fajardo, Puerto Rico

    Getaway catamaran: Dock M-21, Villa Marina Yacht Harbor, Fajardo, Puerto Rico

  • Chevron down Should I give gratuity?
  • A gratuity for the captain and crew is always a nice gesture for a job well done!

    For parties of 10 or more adults, a 10% gratuity will be added at the time of check-in.